al44's Privacy Policy
Your personal information is very important to us. This policy contains a complete description of how we collect, use, store, and protect your information.
This privacy policy applies to all services and products on the al44 platform. Please read it carefully.
1. Introduction and Scope
al44 (referred to herein as "we", "our", or "the platform") operates a mobile-first online casino and betting platform for users in Bangladesh. Protecting your privacy is one of our core responsibilities.
This privacy policy ("policy") describes how we collect your personal information, why we collect it, how we use it, who we may share it with, and what steps we take to protect your information. This policy applies to the al44 website, app, and all associated digital services.
By using al44's services, you are giving your consent to accept the terms of this policy. If you have any questions, you can contact us at [email protected].
This policy applies only to individuals aged 21 or older. al44 does not knowingly collect any information from minors.
2. What Information We Collect
Information You Provide Directly
Information you provide to us directly during registration, verification, or use of services:
- Full name and date of birth
- Mobile number and email address
- Residential address
- National ID card or passport details (for KYC verification)
- Payment account information (bKash, Nagad, Rocket, Upay)
- Your chosen username and password
Automatically Collected Information
When you use our platform, the following information may be collected automatically:
- IP address and device type
- Browser type and operating system
- Login date, time, and session duration
- Gaming activity and betting history
- Deposit and withdrawal transaction history
- Information obtained from cookies and similar tracking technologies
Information Received from Third Parties
In some cases we may receive information from third parties, such as:
- Transaction verification information from payment processors
- KYC information from identity verification service providers
- Risk assessment information from fraud and anti-cheating service providers
- Self-exclusion information from responsible gaming service providers
Cookies and Similar Technologies
We use cookies, web beacons, and similar technologies to improve your browsing experience and to remember your preferences and settings. Cookies are used for the following purposes:
- Managing sessions and maintaining secure login
- Saving your preferred language and settings
- Analyzing and improving platform usage
- Detecting and preventing fraud
3. How We Use Your Information
al44 uses your personal information for legitimate business purposes. The main purposes for which we use your information are described in detail below:
| Purpose | Description |
|---|---|
| Account Management | Processing registration, identity verification (KYC), login security, and account maintenance |
| Service Delivery | Managing gaming services, betting facilities, transaction processing, and customer support |
| Financial Transactions | Processing deposits and withdrawals via bKash, Nagad, Rocket, and Upay |
| Security and Fraud Prevention | Detecting and preventing unauthorized access, cheating, and suspicious activity |
| Legal Compliance | Meeting anti-money laundering (AML) and other regulatory requirements |
| Responsible Gaming | Managing self-exclusion requests, monitoring signs of addiction, and providing limit-setting features |
| Service Improvement | Analyzing platform performance, fixing bugs, and developing new features |
| Communication | Sending important account updates, security alerts, and policy change notices |
4. Sharing and Disclosure of Information
al44 does not sell your personal information to third parties. However, we may share your information in the following limited circumstances:
4.1 Service Provider Partners
We may share information with selected third parties to operate our services, such as payment processors, KYC verification service providers, cloud storage services, and security technology providers. These partners may only use your information for the specified purpose and are required to comply with our privacy standards.
4.2 Legal Obligations
We may disclose your information as required by a court order, government directive, or valid legal process. We will always endeavor to keep such disclosure to a minimum and to notify you where possible.
4.3 Fraud and Crime Prevention
In cases of suspected fraud, money laundering, or other financial crimes, necessary information may be shared with the relevant authorities.
Important: We never share your password, full payment account numbers, or sensitive financial information with third parties.
5. Data Security Measures
al44 follows the highest industry standards to protect your information. Our security framework consists of the following elements:
SSL Encryption
All data transmission is secured through 256-bit SSL/TLS encryption.
Firewall Protection
Advanced firewalls and intrusion detection systems block unauthorized access.
Two-Factor Authentication
Additional OTP verification is available for account access.
Secure Data Storage
Your information is stored in encrypted form on secured servers.
Regular Security Audits
Vulnerabilities are identified and resolved through regular security audits and penetration testing.
Limited Staff Access
Only authorized staff may access the minimum information necessary.
In the event of any security breach, we will immediately notify affected users and take the necessary remedial steps.
6. Data Retention Period
al44 does not retain your personal information for longer than necessary. The data retention periods are described below:
- Active Account Data: Retained for the full duration while the account remains active.
- Transaction Records: May be retained for a specified period after account closure for financial record-keeping and legal requirements.
- KYC Documents: Retained for the period required by regulatory obligations.
- Support Communications: Retained for a reasonable period to ensure quality service.
- Technical Logs: Kept for a limited period for security and troubleshooting purposes.
At the end of the specified period, we will securely delete your information or anonymize it so that you can no longer be identified.
7. Your Data Rights
As a registered user of the al44 platform, you have the following rights over your own personal information:
Right to Access
You may request to view what information we hold about you and to receive a copy.
Right to Rectification
If your information contains any errors or is incomplete, you may request a correction.
Right to Erasure
In certain circumstances you may request that your information be deleted (this right may be limited where legal obligations apply).
Right to Restrict Processing
In certain cases you may request that the processing of your information be temporarily suspended.
Right to Data Portability
You may request a copy of your information held by us in a structured and readable format.
Right to Object
You have the right to object to certain types of processing of your information.
To exercise any of the above rights, email [email protected]. We will process your request as promptly as possible. Some information may be required to confirm your identity.
8. Protection of Minors' Information
al44's services are for individuals aged 21 or older only. We do not knowingly collect personal information from any minor.
We operate age verification measures in the registration process. If for any reason information from a minor reaches us, we will delete it immediately and close the associated account.
If parents or guardians discover that their child has registered on our platform, please contact [email protected] immediately.
9. Policy Changes and Updates
al44 may update this privacy policy from time to time. Such changes may occur due to expansion of services, changes in technology, or new legal requirements.
For any significant changes, we will:
- Post a clear notice on the platform.
- Update the "Last Updated" date at the top of the policy.
- Where applicable, notify registered users by email or notification.
Continuing to use al44 after changes have been made will indicate that you have accepted the updated policy. You are advised to review this page regularly.
10. Contact and Complaints
Privacy Inquiries
If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our support team is available seven days a week, twenty-four hours a day to serve you.
Related Policies
Read the pages below to learn more: